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Refund and Returns Policy

ZODIAC AMULET  |  Last updated: September 28, 2026

We want you to be happy with your order. If something is not right, this policy explains how returns, exchanges, and refunds work.

1. Our 30-Day Guarantee

You may request a return within 30 days of the delivery date shown by your tracking information.

To start a return, email hello@zodiacamulet.com with:

  • Your order number
  • A short description of the issue
  • Clear photos or a short video, where the issue is visible

Please do not ship anything back before contacting us — we will give you the correct return instructions.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, this is on us:

  • Send us photos of the item and the packaging within 30 days of delivery.
  • Once confirmed, we will replace the item free of charge or issue a full refund, including any shipping cost.
  • For low-value or hard-to-return items, we may not require you to ship the item back. We will tell you clearly what to do in our reply.

3. Change of Mind / Wrong Size

If you simply changed your mind or ordered the wrong size:

  • The item must be unworn, unused, unaltered, and returned in its original packaging with any tags.
  • Contact us first for the return address and instructions.
  • Return shipping is paid by you, and we recommend a trackable service — we cannot refund items that are lost on the way back to us.
  • Once we receive and inspect the item, we will refund the product price. Original shipping charges (where they applied) are not refunded.

4. Items That Cannot Be Returned

The following cannot be returned or refunded unless they arrive damaged or defective:

  • Customized, engraved, or personalized items
  • Items that have been worn, altered, resized, or cleaned by a third party
  • Earrings and other pierced-jewelry items, for hygiene reasons
  • Gift cards
  • Items returned more than 30 days after delivery

5. Refund Processing

  • Once your return is received and inspected, we will email you to confirm approval or rejection.
  • Approved refunds are issued to your original payment method.
  • Please allow 3–5 business days for us to process the refund, and a further 5–10 business days for your bank or card issuer to post it.
  • If more than 15 business days have passed and you still do not see the refund, contact us at hello@zodiacamulet.com and we will investigate from our side.

Late or missing refunds — if we have confirmed your refund but it is not showing, first check your bank account again, then contact your card issuer, as posting times vary. Refunds are credited back to the original form of payment only; we cannot redirect a refund to a different account.

6. Exchanges

We do not offer direct size or style exchanges. Instead:

  • Request a return under Section 1, and
  • Place a new order for the item you want.

This gets your replacement to you faster, and it keeps your refund moving in parallel.

7. Sale Items and Gifts

  • Discounted items are eligible for return under the same conditions as full-price items, but are refunded at the price actually paid.
  • If your order was marked as a gift, the refund is issued to the original purchaser of the order.

8. Orders Not Delivered

If tracking shows your order was delivered but you did not receive it, contact us within 14 days. We will work with the carrier to open a claim.

If a package is confirmed lost in transit, we will reship the item or refund you in full — your choice.

9. Cancellations

You may cancel an order for a full refund any time before it ships. Once an order has been dispatched, cancellation is no longer possible and the return process in Section 1 applies.

10. Contact Us

For any question about returns or refunds:

ZODIAC AMULET

Email: hello@zodiacamulet.com

We normally reply within 24–48 hours, Monday to Friday.