Shipping Policy
ZODIAC AMULET | Last updated: September 28, 2026
This shipping policy sets out where we ship, how long delivery takes, and who pays duties on arrival. Everything below applies to orders placed on zodiacamulet.com.
1. Where We Ship
We ship worldwide, with the following regions currently open for orders:
- United States (all 50 states)
- Canada
- United Kingdom
- European Union (all 27 member states)
- Australia and New Zealand
- Japan and Singapore
If your country is not listed, email hello@zodiacamulet.com — we are adding new destinations regularly and can often arrange a shipment on request.
We do not ship to freight-forwarding addresses, or to countries and regions subject to international trade sanctions.
2. Shipping Cost
Free shipping on every order — no minimum spend, no handling fees.
Delivery is free to every destination listed in Section 1. There is one exception, explained in Section 6: orders shipped to the European Union carry a €3.00 customs duty (charged as $3.50) that is added to your order at checkout and collected by us on behalf of EU customs.
The amount shown at checkout — product price, free shipping, and that one duty line where it applies — is the full amount you pay us. Nothing further is due on delivery.
3. Order Processing Time
Orders are prepared and dispatched within 1–3 business days of payment confirmation (Monday to Friday, excluding public holidays).
Orders placed on weekends or public holidays begin processing on the next business day. If an item is temporarily unavailable, we will contact you by email before dispatching a partial order.
4. Delivery Time
| Destination | Processing | Transit | Typical total |
|---|---|---|---|
| United States | 1–3 business days | 7–15 business days | 8–18 business days |
| Canada | 1–3 business days | 8–18 business days | 9–21 business days |
| United Kingdom & EU | 1–3 business days | 8–18 business days | 9–21 business days |
| Australia & New Zealand | 1–3 business days | 7–15 business days | 8–18 business days |
| Japan & Singapore | 1–3 business days | 5–12 business days | 6–15 business days |
Most orders arrive within the ranges above. During peak periods — such as major sale events, holidays, or carrier disruptions — delivery can take longer. These are estimates, not guarantees.
5. Tracking
Once your order ships, we email you a tracking number. Tracking may take 24–72 hours to become active after dispatch, and international tracking sometimes pauses during customs clearance.
If your tracking has not updated for more than 10 business days, contact us at hello@zodiacamulet.com and we will follow up with the carrier.
6. Duties, Taxes, and Customs
There is nothing to pay on delivery, anywhere. Import duties and taxes are settled by us — we ship on a DDP (Delivered Duty Paid) basis. Where an amount is due, we tell you at checkout rather than surprising you at your door.
European Union
Since 1 July 2026, the EU applies a flat customs duty of €3 per consignment to low-value e-commerce imports. We cannot absorb that charge, so it is added to EU orders at checkout as a separate line. Our store settles in US dollars, so it appears on your order as a flat $3.50:
EU customs duty (€3) — collected on your behalf — $3.50
What this means for an EU order:
| Item | Amount |
|---|---|
| Shipping | Free |
| Import VAT | Covered by us |
| EU customs duty | €3.00, charged as $3.50, added at checkout and paid by us to EU customs on your behalf |
| Due on delivery | Nothing |
The duty is charged once per consignment, per customs classification. Jewelry falls under a single classification, so an EU order is charged €3.00 ($3.50) in total, no matter how many pieces it contains.
All Other Destinations
United States, Canada, United Kingdom, Australia, New Zealand, Japan, and Singapore — import duties, VAT/GST/HST, and customs clearance are covered by ZODIAC AMULET in full. Nothing is added at checkout and nothing is due on delivery.
General
- The total shown at checkout is the final amount you pay. You will not be asked to pay the courier, the postal service, or your local customs office.
- Import rules differ by country and change over time. If a destination introduces a new charge, we either absorb it or show it to you at checkout in advance — never after the fact.
In the event you are asked to pay anything beyond what you paid at checkout — for example, if a courier requests a customs or VAT fee on an EU order — do not pay it. Email hello@zodiacamulet.com with a photo of the request and your order number, and we will resolve it with the carrier on your behalf.
Customs processing can still delay a shipment beyond the estimates in Section 4. We cannot influence or expedite customs clearance.
7. Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout.
- If you notice an error, email us immediately. We can correct an address only before the order is dispatched.
- If a package is returned to us because the address was wrong or incomplete, or because delivery was refused, we will contact you to arrange a reshipment. Additional shipping costs for reshipment are your responsibility.
8. Lost, Delayed, or Damaged Packages
- Delayed: if tracking has not moved for 10 business days, contact us and we will open a carrier inquiry.
- Lost in transit: if the carrier confirms the package is lost, we will reship the item or refund you in full — your choice.
- Damaged in transit: send us photos of the item and the packaging within 30 days of delivery, and we will replace it free of charge or refund you in full. See our Refund and Returns Policy.
- Marked delivered but not received: contact us within 14 days and we will work with the carrier to open a claim.
9. Split Shipments
If your order contains items from more than one location, they may be shipped separately. You will receive a tracking number for each shipment. Shipping remains free. For EU destinations, if an order is split into more than one consignment, the €3 customs duty applies per consignment.
10. Contact Us
For any shipping question:
ZODIAC AMULET
Email: hello@zodiacamulet.com
We normally reply within 24–48 hours, Monday to Friday.